The player from Greece had requested a withdrawal of funds that was promised to be processed within 1-3 days, but it had now been a week with no update. He sought clarity on the situation and his money. The Complaints Team had extended the response time by 7 days for the player to provide additional information, but due to a lack of response, the complaint was rejected. The player was informed that he could reopen the complaint at any time.
Playzilla Casino - Player's withdrawal is delayed.
Amount: €175
Playzilla Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Good evening, I had requested a withdrawal of funds with a given timeframe of 1-3 days, but it has already been a week. What is going on with this? I would like my money.
Automatic translation:
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1 month ago
Hello devilapollon26,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
No, verification has not been done as I was not asked and it said in detail that the account does not need verification
Second the money was from real money not bonus and third the last time I spoke to the company they all said the same thing that they have made it a priority thank you
Automatic translation:
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1 month ago
Dear devilapollon26,
I hope you're well.
As mentioned earlier, withdrawals can take up to 14 days. For now, we would recommend waiting for the process to complete. However, please do keep us informed if it takes any longer.
I look forward to your response.
Best regards,
Nick
