The player from Greece faced a delay in receiving a withdrawal made on August 25th from Playzilla Casino, which had not yet been credited to his account despite the casino's stated processing time of 1-3 days. After multiple inquiries, the casino continued to assure him that the funds would arrive soon, but it had exceeded four days. The issue was resolved as the player confirmed that he had received all his winnings. The Complaints Team marked the complaint as 'resolved' in their system.
Playzilla Casino - Player’s withdrawal is delayed.
Amount: €264
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Translation
Good evening, Casino Guru. I am having an issue with Playzilla Casino. I made a withdrawal on the 25th of August, and the money still hasn't been credited to my account. The casino states that it takes 1-3 days for a withdrawal to be processed, and it has been much longer than that. Every time I contact them, they tell me that the funds will arrive soon, but it has now been 4 days since then. Can you help me?
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3 months ago
Hello vaggelismakr,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Account verification hasn't been requested yet so I can't do it. I spoke to the casino about this and they said that only when necessary will I be asked for identification. The money was all normal I had not used bonuses. I talk to the casino everyday about the progress of my withdrawal and each time they tell me it won't take much longer but it has been several days
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3 months ago
Dear vaggelismakr,
As previously advised, we recommend waiting at least 14 days for the processing of any withdrawal requests. This timeframe ensures all necessary checks are completed without issue.
Additionally, I strongly suggest verifying your account to prevent any future delays with payouts. Account verification is crucial for smoother transactions and compliance with regulatory requirements.
If you need assistance with the verification process or have any other questions, please feel free to reach out. We are here to help.
Thank you for your understanding.
Regards,
Nick
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3 months ago
Dear vaggelismakr,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Translation
Problem solved I have received all the money. Thanks a lot for the help.
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3 months ago
Dear vaggelismakr,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
