HomeComplaintsPlayzilla Casino - Player’s withdrawal has been delayed.

Playzilla Casino - Player’s withdrawal has been delayed.

Amount: €600

Playzilla Casino
Safety Index:Very high
Submitted: 09 Mar 2022 | Resolved : 17 Mar 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Austria is dissatisfied with the withdrawal process. The player later confirmed that he received his winnings. Therefore, we marked this complaint as resolved.

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2 years ago
Translation

Ladies and gentlemen,


I requested a withdrawal from Playzilla Casino on 03/03/22 and have not received any response to date.

Although I was told that the processing only takes 1-3 days.

When I asked in the chat where my payment is, I received the answer: "We are not a bank".

Please tell me how I can proceed to receive my payment.

Automatic translation:
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2 years ago

Dear Milorad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

All right, then I'll wait and get back to you with HOPEFULLY positive feedback


lg

Automatic translation:
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2 years ago

Dear Milorad,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago
Translation

I received it.

lg

Automatic translation:
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2 years ago

Awesome news, Milorad. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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