The player from Austria is dissatisfied with the withdrawal process. The player later confirmed that he received his winnings. Therefore, we marked this complaint as resolved.
Playzilla Casino - Player’s withdrawal has been delayed.
Amount: €600
Playzilla Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.7
Playzilla Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Ladies and gentlemen,
I requested a withdrawal from Playzilla Casino on 03/03/22 and have not received any response to date.
Although I was told that the processing only takes 1-3 days.
When I asked in the chat where my payment is, I received the answer: "We are not a bank".
Please tell me how I can proceed to receive my payment.
Automatic translation:
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2 years ago
Dear Milorad,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
All right, then I'll wait and get back to you with HOPEFULLY positive feedback
lg
Automatic translation:
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2 years ago
Dear Milorad,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Awesome news, Milorad. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
