The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Playzilla Casino - Player’s withdrawal has been delayed.
Amount: €500
Playzilla Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Playzilla Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been waiting for the payout for a week, at first it was said to be 1-3 working days now it's already 6 and I'm just being held out and I'm starting to have the feeling that I'm being taken for a ride. No reaction from the alleged finance department in the live chat I've been told that for 5 days the payout is in progress, it really can't be
Automatic translation:
Public
Public
2 years ago
Dear Jakob,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
And still not getting anything, not even a response in the live chat, we told me every day that they had so much to do and that I should be patient
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Jakob. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.
Public
Public
2 years ago
Translation
No, it's the first payment. I sent all my documents for proof of identity, but they still haven't been processed, at least I haven't gotten any feedback yet
Automatic translation:
Public
Public
2 years ago
Could you please advise which documents have you provided and when exactly? Have you provided all the required documents as soon as possible and in the correct format?
