The player from Germany has requested a withdrawal two weeks ago. It has been resolved.
Playzilla Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Playzilla Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Sensitive attachment
Sensitive attachment
1 year ago
Translation
I have on 27.04. requested a payout of 1000€ 2 days later i should verify i did it
after a week it can be verified and the payment is due
I chat daily about what to do with the money, the questions are always the same and get to the point I should be patient, the chat is simply closed, a few histories and the email from the casino are attached
more evidence if needed
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1 year ago
Dear kade91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Hello Petronela
it is my first payout without bonus.
10 working days have really passed now
and as you can read in the chats it is no longer a delaying tactic
Greetings Kai
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1 year ago
Thank you very much, kade91, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Translation
Hello everyone, oddly enough, my payment has now been made... did you get in touch?
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1 year ago
Dear kade91,
I didn't contact the Casino yet and now it's not necessary. Since you got your winnings we consider this complaint resolved. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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