HomeComplaintsPlayzilla Casino - Player’s withdrawal has been delayed.

Playzilla Casino - Player’s withdrawal has been delayed.

Amount: €150

Playzilla Casino
Safety Index:Very high
Submitted: 11 Jan 2022 | Case closed : 25 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello, on 03.01. successfully implemented a bonus and requested a payout.

According to the chat, the payout is now in the "final phase" after 8 days.

I don't find any payouts or slot sales in my account.

As if I had never played dot.

Support means everything is okay.

Payouts "instant" will be displayed on the website. Support rejects any information about payout duration

Automatic translation:
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2 years ago

Dear schalkewinsathome,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

How do you come to the conclusion that it is normal for a payout to take 14 days?

A payout should take a maximum of 3-5 days depending on the professionalism of the casino.

If a week goes by, it's okay, but 14 days to make a payment is way too long!

I register with the casino's kiterie and they are "INSTANT" (IMMEDIATELY)!


In my opinion, if a casino does not adhere to its own guidelines, a complaint is justified ...

Edited
Automatic translation:
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2 years ago

Dear schalkewinsathome,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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