The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Playzilla Casino - Player’s withdrawal has been delayed.
Amount: €150
Playzilla Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Playzilla Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, on 03.01. successfully implemented a bonus and requested a payout.
According to the chat, the payout is now in the "final phase" after 8 days.
I don't find any payouts or slot sales in my account.
As if I had never played dot.
Support means everything is okay.
Payouts "instant" will be displayed on the website. Support rejects any information about payout duration
Automatic translation:
Public
Public
2 years ago
Dear schalkewinsathome,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
How do you come to the conclusion that it is normal for a payout to take 14 days?
A payout should take a maximum of 3-5 days depending on the professionalism of the casino.
If a week goes by, it's okay, but 14 days to make a payment is way too long!
I register with the casino's kiterie and they are "INSTANT" (IMMEDIATELY)!
In my opinion, if a casino does not adhere to its own guidelines, a complaint is justified ...
Edited
Automatic translation:
