The player from Hungary requested a payout on June 23 but the transaction has gone missing, and the casino is not responding to emails. The account is currently active and the player has proof of the missing payment. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Playzilla Casino - Player’s winnings payment is missing.
Amount: 300,000 Ft
Playzilla Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Hello!
the casino won't pay my winnings that I won with real money
I requested payment on June 23. I submitted all requested information to the casino.
the casino currently does not find payment among game transactions. my payment is practically gone. and the casino does not respond to emails.
luckily i took a screenshot.I need help with this casino. because I think something is wrong with this casino trying to cheat me.my account is currently active and I have proof of payment which is currently missing from my account.I don't get answers to emails. chat is unavailable
I would like to get an expert involved in this. Thanks in advance
Public
Public
10 months ago
Dear noni0706,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the winnings have not been recorded in your game history?
Could you please post here (or forward me) screenshots confirming you won these funds and tried to withdraw them?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Sensitive attachment
Sensitive attachment
10 months ago
Hello. now I'm waiting a little longer. finally got an answer. I hope the casino will pay my money now
I'll wait a little longer. no solution for 10 days. I'm still waiting for this. and if the casino continues to struggle. then we will contact him
let's wait 3 more days. 72 hours and after that I will inform you if the payment is successful.if the casino still does not pay out the winnings. then we can contact him. my account is already fully verified.
thank you for contacting me. and tries to help.
Regards, Imrene
Public
Public
10 months ago
Thank you for your reply, noni0706. Hopefully, you will receive your winnings soon. I will leave this complaint open, so please let us know if there is anything new.
Public
Public
10 months ago
Thank you for your reply, noni0706. Hopefully, you will receive your winnings soon. I will leave this complaint open, so please let us know if there is anything new.
Public
Public
10 months ago
Hi Krisztina!I got the prize. you can close the complaint.Thank you
Have nice day!
Public
Public
10 months ago
Dear noni0706,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
Please disable your AdBlock