Playzilla Casino - Player’s winnings payment is missing.

Hello!

the casino won't pay my winnings that I won with real money

I requested payment on June 23. I submitted all requested information to the casino.

the casino currently does not find payment among game transactions. my payment is practically gone. and the casino does not respond to emails.

luckily i took a screenshot.I need help with this casino. because I think something is wrong with this casino trying to cheat me.my account is currently active and I have proof of payment which is currently missing from my account.I don't get answers to emails. chat is unavailable

I would like to get an expert involved in this. Thanks in advance

Dear noni0706,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the winnings have not been recorded in your game history?

Could you please post here (or forward me) screenshots confirming you won these funds and tried to withdraw them?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello. now I'm waiting a little longer. finally got an answer. I hope the casino will pay my money now

I'll wait a little longer. no solution for 10 days. I'm still waiting for this. and if the casino continues to struggle. then we will contact him

let's wait 3 more days. 72 hours and after that I will inform you if the payment is successful.if the casino still does not pay out the winnings. then we can contact him. my account is already fully verified.

thank you for contacting me. and tries to help.

Regards, Imrene

Thank you for your reply, noni0706. Hopefully, you will receive your winnings soon. I will leave this complaint open, so please let us know if there is anything new.

Thank you for your reply, noni0706. Hopefully, you will receive your winnings soon. I will leave this complaint open, so please let us know if there is anything new.

Hi Krisztina!I got the prize. you can close the complaint.Thank you

Have nice day!

Dear noni0706,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru