The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had experienced difficulties with the withdrawal process, including a technical error and a requirement to deposit and wager an additional €10 using the same payment method, Zimpler. After his complaint, the player reported that the issue had been resolved and he had received his payment. We confirmed the resolution and marked the complaint as 'resolved' in our system.
Playzilla Casino - Player’s winnings haven’t been received yet.
Amount: €1,000
Playzilla Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.7
Playzilla Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
I've made a withdrawal from playzilla.com 28.3.2024. Their prosessing time is 3 days from activation. After the 3 day period they cancelled my withdrawal, I asked them for a reason and they stated "technical error". I've made a new withdrawal request, but I feel this will not help. Found lots of negative feedback about playzilla stating it's a scam.
What can I do to get the funds?
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7 months ago
Dear Triggered123,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
I will report here when and if the funds have been transferred. Still nothing, their customer service is not that helpfull, they state everything is fine and the funds are on the way. No explanation on what technical issue occurred.
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7 months ago
Additional information: After the first withdraw failed, they said that i should do another withdraw. When i tried to make the withdraw an error occured. It said that I have to make a deposit with the same payment method Zimpler to withdraw. I had used Zimpler originally to deposit funds, but clearly the site had forgotten that. I deposited 10€ and tried again. now it said that I cant withdraw funds without circulating the deposit, So i had to gamble that 10€ to get the withdraw to work again. Now the withdraw is pending, i quess it will be another 3 days again, highly frustrating.
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7 months ago
Dear Triggered123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
