The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Playzilla Casino - Player’s deposits have never been credited to his casino account.
Amount: €70
Playzilla Casino
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9.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I once paid € 50 and then € 20 both are shown in the history but were never credited to me and yesterday after several letters and complaints my account was simply closed. I was already verified here and had already deposited several times and successfully paid out once. Now the casino does not want to reimburse me for the € 70 and does not respond to my messages.
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3 years ago
Dear Cuvuv,
Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied.
If the money got lost during the transaction, it’s going to take some time before it’ll be returned back to your account.
Please forward the payment receipt of the €20 deposit to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Dear Cuvuv,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
I just got an email that it was a technical error and I got the money back. Thanks for the support.
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3 years ago
Translation
I got the money back. Thanks for the help
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Cuvuv, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
