Playzilla Casino - Player’s active balance has disappeared.

On 14/4/23 at 9.03am my online casino account balance was $17,676

On 14/4/23 at 9.04am my account balance was $13,606

I have screen shots for proof.

Its impossible to take 2 screenshots and gamble $4000 in one minute.

Dear 143016,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you.

Best regards,

Petronela

I can confirm no other person even knows about my account.

Screenshots showing times match the information page.

This is fraudulent I am thinking of reporting it through my bank.

They also paid me $1500 then once my account got to over 20,000 they said my account wasn't verified.

Just got these so you can match the screenshot numbers to the photos and see they are consecutive screenshot numbers that match the reports on my previous message.

Very disturbing

Could you please forward your game history from that period of time to petronela.k@casino.guru? Thank you in advance.

I am unable to do that I have cancelled my account with them and I have joined gamban

Just to let you know I begged Playzilla to disable my account. I told them in chat 10 times please disable it. Chat told me I had to email support. I said no no no please I have tried they don't reply and it's ruining my life. They closed the chat.

The only way I was able to get around it was to go on chat and say I was a family member and to close my account as I had passed away.

I felt I had no other way they had lied about my verification, money missing from my account and shutting me down when I begged them to disable it.

I was reading your website and found the information about blocking gambling sites.

THANK YOU SO MUCH ...... your website is very informative and extremely helpful.

I have joined Gamban so life is good 👍

Kind regards

Thank you, 143016, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear 143016,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.