The player from Germany has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
Playzilla Casino - Player's account has been blocked.
Amount: €8,000
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
Playzilla Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I won over €8000 on playzilla! I was only allowed to withdraw €1000 every 24 hours. I applied for my €1000 to be paid out and then stopped playing. The next day when I wanted to log in it said that the user was deactivated by administrator.
I was shocked at first, then I contacted support and they said I should send an email to customer service. I've done it several times but unfortunately no answer! Then several times at Live Support until someone wrote to me that my account was closed due to gambling addiction and it is no longer possible to open it again. What's the point? I didn't initiate it, I wrote and was kicked out of the chat! I don't understand what's going on there. What about my won 8000€ ?
completely ignored by playzilla! In the meantime I think they don't want to and won't pay me the money! What can I do?
Automatic translation:
Public
Public
2 years ago
Dear ayhan4702,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification before the casino blocked you?
Have you accumulated your winnings with or without an active bonus?
Lastly, do I understand correctly that you personally have not applied for self-exclusion?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello Kristina,
The €1000 was outstanding! Up to now, no successful payout has taken place. I haven't been asked to verify yet.
I definitely didn't exclude myself.
I find all this very strange.
Kind regards
Ayhan
Automatic translation:
Public
Public
2 years ago
Thank you very much for your reply, ayhan4702. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
