The player from Ontario had four $1500 withdrawal requests cancelled due to a 'problem with the payment provider.' The casino's support advised them to wait patiently, which caused frustration because the player had over $60000 in their account and faced substantial delays due to a daily withdrawal limit of $1500. The player sought compensation for the cancelled withdrawals and assurance of successful future withdrawals. The complaint was rejected because the player did not respond to the Complaints Team's inquiries, preventing further investigation.
Playzilla Casino - Player faces repeated withdrawal cancellations.
Amount: ??
Playzilla Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Four withdrawals in the amount of $1500 each that I requested last week were all cancelled due to "problem with payment provider" (according the the casino). When I ask the casino to do something about it, the support just says "come back if it happens again" or "please wait patiently". They won't do anything about it as long as there are completed withdrawals in between the cancelled withdrawals.
This is causing so much frustration because I have more than $60000 in the casino and the daily withdrawal limit is $1500. It will already take a long time to withdraw the money, but this "technical problem" is causing a longer delay to withdraw the money even though there were some successful withdrawals.
I want the casino to compensate for all cancelled withdrawals by processing a withdrawal in the sum of all the cancelled withdrawals and take action to make sure the future withdrawals are successful.
Public
Public
3 months ago
Hello leethepwner,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for any kind of withdrawal from any online casino.
Looking forward to your answer.
Regards,
Nick
