The player from Austria was frustrated with the delayed payout of €1500, which had been pending since September 5. After nearly a month to complete the KYC process, his withdrawals had not reached him yet. The Complaints Team noted that the player had begun receiving regular payouts, with €2000 already cashed out. However, after failing to respond to further inquiries, the complaint was ultimately closed as 'rejected'.
Playzilla Casino - Player faces delayed payout from casino.
Amount: €5,000
Playzilla Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 weeks ago
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1 month ago
Translation
I am absolutely fed up now.
I've been waiting since 5th September for my first payout of €1500 (3x €500 since more isn't allowed). Before that, it took me nearly a month to finally complete the KYC.
Is this the casino's strategy? I assume 90% of people end up gambling their money away out of frustration!
There’s never a problem when it comes to deposits!
Live chat is once again unreachable, and when it is available, I always get the same response: "The payout is in the final phase."
How can they talk about 72 hours in the terms and conditions, but then take 14 days to get it done?
Best regards,
Florian
Automatic translation:
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1 month ago
Dear platti19951,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals from the casino in the past?
Have you been advised what is causing the delay with your withdrawals? Is it an internal casino system issue, or it’s related to your account only?
Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Thank you for the quick reply!
The win was without a bonus, I have never had a payout in the casino, but the account is finally fully verified.
However, I am still level 1 (which I cannot explain due to my gaming behavior with stakes of €5) and can only transfer €500 a day, a maximum of 3x every 24 hours.
The terms and conditions clearly state 72 hours - if it continues like this, I will need over a month for the payout.
No one can explain to me that this is not a tactic of the casino.
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1 month ago
Translation
Money now comes regularly, 2000 have already been paid out
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1 month ago
Thanks for the explanation and the updates.
Were you able to cash out all your winnings yet?
May we consider the issue resolved?
