The player from Greece is facing an issue with the casino, which initially promised instant withdrawals to a Mastercard but is now stating the process takes three days.
Playzilla Casino - Player encounters delayed withdrawal.
Amount: €500
Playzilla Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
4d 8h 35m 34s
Case summary
3 days ago
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2 weeks ago
Translation
They promised instant withdrawal to a Mastercard, and now they are telling me it takes 3 days.
Automatic translation:
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2 weeks ago
Dear doudopoulosioannis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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2 weeks ago
Translation
The other time I waited 10 days because you write up to 3 days shame
Automatic translation:
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1 week ago
Thank you for your reply, doudopoulosioannis.Could you please advise when exactly you requested this withdrawal?
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3 days ago
Dear doudopoulosioannis,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
doudopoulosioannis has 4d 8h 35m 34s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
