HomeComplaintsPlayzilla Casino - Player encounters delayed withdrawal.

Playzilla Casino - Player encounters delayed withdrawal.

Amount: €500

Playzilla Casino
Safety Index:Very high
Submitted: 05 Sep 2024 | Case closed : 23 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Greece faced an issue with the casino, which had initially promised instant withdrawals to a Mastercard but then stated that the process would take three days. The Complaints Team extended the investigation period by seven days, but the player did not respond to requests for additional information. As a result, the complaint was rejected due to lack of communication.

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2 months ago
Translation

They promised instant withdrawal to a Mastercard, and now they are telling me it takes 3 days.

Automatic translation:
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2 months ago

Dear doudopoulosioannis, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested this withdrawal?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

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2 months ago
Translation

The other time I waited 10 days because you write up to 3 days shame

Automatic translation:
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1 month ago

Thank you for your reply, doudopoulosioannis.Could you please advise when exactly you requested this withdrawal?

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1 month ago

Dear doudopoulosioannis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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