PlayZax Casino - Player's bonus disappeared.

Over the months I deposited 20 pounds weekly they want to know the ins and out of my life and bank to withdraw I have never withdrew monies as I possible too and when you get a bonus like I did I saved it for the next night and guess what it's gone without trace this casino robbed me and I want compensating how can Google let this happen yes Google blaming you too not on how ppl get away with fraud horrible basdards go to hell

Dear fellbrian2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please explain what promotion were you awarded? Could you share a screenshot or a link to the promotion on offer? Have you contacted casino support and asked for an explanation? What was their reply?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear fellbrian2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.