PlayZax Casino Review

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain had been struggling to receive his winnings for several months. The casino responded to the complaint, stating that for some reason the payment had not gone through, so it would be reissued. After a short period of time the player received payment and the issue was resolved.

The player from Italy was not able to withdraw his winnings due to incomplete verification. The casino responded and requested more up-to-date documents, and the player complied. The player then made a request for a withdrawal, but this was canceled by the casino. The casino stated the reason for this was a rule that only allowed a player to withdraw up to a maximum of 20 x the amount of their lifetime deposits. We find this rule to be unfair, in accordance with our fair gambling codex. The player was able to withdraw some of their winnings and put in a request for payment of the remaining amount. The casino stated that this would be paid to the player but the remaining amount was never received and the casino stopped responding. Therefore, the complaint was closed as 'unresolved'.

The player from United Kingdom requested a withdrawal and after 2 weeks of waiting for the payment, she decided to submit a complaint. The first withdrawal request was not successful due to the incorrect bank account information provided by the player, based on the casino's recommendation. After explaining the situation and resolving the complications, the player received the funds, almost 3 months after the first withdrawal request. The complaint is resolved.

The player was allowed to deposit and play in the casino even though according to the policies of the casino's Licensing Authority, they should not have been allowed to. The player was requesting a deposit refund. Since from our point of view, no wrongdoing was done on the casino's side, the player's complaint was rejected and they were advised to report the issue to the Licensing Authority.

The player from Portugal is asking for a refund. He believes that the casino should stop him from registering because of active self-exclusion in a different casino. We ended up rejecting the complaint because it was unjustified.