THE CASINO HAS PROMISED PAYMENT OF THE WIN BY PUBLICLY DECLARING IT IN THE OPEN COMPLAINT BUT TODAY HAS NOT MADE ANY TRANSFER, IN FACT IT HAS CLOSED MY ACCOUNT WITH A NEW ABSURD EXCUSE CONCERNING MY PUBLIC (DYNAMIC) IP AFTER HAVING MADE A FIRST WITHDRAWAL PRIOR VERIFYING MY IDENTITY WITHOUT ANY PROBLEM! ATTENTION BECAUSE THIS CASINO APPEARS TO BE MANAGED BY CASINO INTENSE (STERPLAY HOLDING LTD) OPERATING NOT ONLY WITH AN ABSENT GOVERNMENT LICENSE BUT ALSO WITH REGISTRATION WITH THE CHAMBER OF COMMERCE NO LONGER RENEWED FOR SOME YEARS, CLEARLY BEING A CASINO AT RISK OF CLOSING YES SUPPORT THE OTHER IN A LEGAL WAY. BE VERY CAREFUL, RISK OF INSOLVENCY VERY HIGH!
The gentlemen of the casino suspended my account and isolated me from the Support chat with the excuse of an internal review (as long as I deposited everything was fine, at the time of paying they implemented the clever suspension strategy which won't get them very far). I uploaded the requested selfie ID but clearly they are slow to verify it (another strategy from the enlightened ones I am). They don't know that if I close the account they are obliged to pay the entire amount in the gaming account, otherwise they are punishable by law for embezzlement.
Could I please confirm that this is the address to which I can send my complaint? I just sent a report to that office, thank you.
The Curaçao Gaming Control Board
Mail : Emancipations Boulevard Dominico F. "Don" Martina 23 Willemstad CURAÇAO
Tel: +599 9 737 2299
I sent via email the notice of payment of the winnings not being subject to the rule by them tax on withdrawals having deposited to date € 205.00 (points 7.5 and 7.7 of their T&C: max withdrawable weekly € 1,500.00 and max withdrawable if the total of deposits made is less than 200.00 euros: deposit x 20. The declared license CEG_IP/2019-0822 is no longer operative (source: https://www.curacao-egaming.com/public-and-players/authenticity) I HAVE JUST CONTACTED THEM IN PERSONAL CHAT BY COMMUNICATION OF THE NOTICE SENT TO THEIR EMAIL SERVICE@PLAYZAX.COM, IN COMPENSATION THE VIP MANAGER ALEX STARTED CALLING ME ON MY MOBILE PHONE WITH AUSTRIAN NUMBER 0043 800 802159 AND OTHER 800 166 072 WHILE I WAS AT WORK, WRITE ME IN THE CHAT THAT I WANT MY SELFIE AND THAT IN ANY CASE I WOULD NOT HAVE RECEIVED ANYTHING! AT THIS POINT I HAVE ONLY TO CLOSE THE ACCOUNT AND ASK FOR THE PAYMENT OF THE DUE BALANCE. IN THE MEANTIME THEY HAVE STARTED AN INTERNAL INVESTIGATION BLOCKING MY WITHDRAWALS AND DEPOSITS S WITHOUT ANY JUSTIFIED REASON EXCEPT NOT TO WANT TO PAY THIS WIN!
THE ANTILLEPHONE LICENSE 8048/JAZ2021-065 PRESENT IN THE MOTHER PAGE SEEMS TO BE NO LONGER OPERATIVE BECAUSE THE RELATED PUBLIC CERTIFICATE IS NOT PRESENT
THE LICENSE OF CURACAO EGAMING 1668/JAZ PRESENT IN THE MAIN PAGE IS NO LONGER OPERATIVE FROM 2019
THE LICENSE IN THEIR TERMS AND CONDITIONS CEG_IP/2019-0822 OF CURACAOEGAMING APPEARS TO BE NON-OPERATIVE AS OF 2019.
THE SAME THING APPLIES TO THE ENROLLMENT TO THE CHAMBER OF COMMERCE STOPPED IN 2019.
In chat now they put me on hold and don't answer anymore, the withdrawal is still pending in addition to the balance of about € 1,100.00!
At the Chamber of Commerce of Curacao, Tic Tac Toe BV is no longer registered as of October 18, 2021:
Curaçao Commercial Register
Excerpt from the Commercial Register
Registration number: 150724 (0)
Date: October 25, 2022 Time: 8:43:40 AM
The registration is discontinued as of October 18, 2021
Second withdrawal of €1,500.00 pending since 11 October 2022. The first withdrawal of a lower amount took place 4 days after the request without any problems (they send an email within a maximum of 72 hours). I contact them almost daily and they reply that they are mortified of the delay but to date the payment has not yet been made even though we have informed me that they would have done so the same day.
do not pay on time (3 days maximum)
fugitive, non-transparent and blackmail assistance
license CEG_IP/2019-0822 not operational
license CG 1668/JAZ no longer operational as of 2019
if you win they suspend your account and the chat of the Assistance for internal review, then they close your account with the excuse of the PUBLIC (DYNAMIC) IP used by several players
managed entirely by CASINO INTENSE even if not publicly declared