HomeComplaintsPlayZax Casino - Player complains that he didn’t win anything.

PlayZax Casino - Player complains that he didn’t win anything.

Amount: €4,000

PlayZax Casino
Safety Index:Very low
Submitted: 09 Nov 2022 | Case closed : 07 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Spain is dissatisfied with the casino’s RTP (Return to Player). After a closer examination, we ended up rejecting this complaint as unjustified.

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2 years ago
Translation

I have lost a lot of money in this game and I don't know if it is legal in Spain what I have done I have not obtained anything, I need help

Automatic translation:
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2 years ago

Dear Sacio46,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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2 years ago

Dear Sacio46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago
Translation

I don't know if this casino and the game I played is legal in Spain

Automatic translation:
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2 years ago
Translation

And they change their names and they won't let me in or anything

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2 years ago

Thank you, Sacio46, for your reply. Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by Spanish Authority.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

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1 year ago

Dear Sacio46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

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