The player from Japan reports that the casino has been closed for maintenance for two weeks, leaving his $3,126 deposit inaccessible. The support desk is also closed, leading him to believe the closure may be unfair.
PlayWorld Casino JP - Player’s funds are confiscated due to casino closure.
Amount: $3,126
PlayWorld Casino JP
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
6d 20h 13m 39s
Case summary
3 hours ago
Public
Public
21 hours ago
Hello.
It has been two weeks since this casino has been closed for maintenance.
I still have $3126 deposited with this casino.
The support desk also remains closed. Maybe the casino closed down unfairly. Is there a way for me to withdraw money from this casino?
Public
Public
3 hours ago
Hello mpsoyam,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayWorld Casino JP. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you contact them through e-mail support and if yes, when excatly?
- Did they notice you about their maintenance or when it should be over?
Looking forward to your answer.
Regards,
Nick
mpsoyam has 6d 20h 13m 39s to reply
