The player from Mexico is experiencing difficulties withdrawing from the casino as the transaction seems to be lost. We ended up closing the complaint because the player stopped responding.
PlayUZU Casino MX - Player withdrawal is lost.
Amount: Mex$11,000
PlayUZU Casino MX
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, good evening, I come to you because I am desperate and tired of asking the casino for a solution.
On December 3, I made a withdrawal request for the amount of $11,000 by bank transfer. Unfortunately, my bank rejected it because I exceeded the deposit limit per month. I immediately contacted support to be told what was coming, they told me that the money yes, it would return to my account within a maximum period of 7 days, I waited for this established period, the money never arrived, I contacted them again and they told me that now I would have to wait weeks and they asked me for my account movements, which I already sent them, they follow me Without giving me a solution, the emails ignore them and in the chat they only delay me, it seems unacceptable that the casino does this, I am a VIP member of theirs, it does not help at all
I attach screenshots as evidence
Automatic translation:
Public
Public
1 year ago
Dear alanfernandez5765,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Allow me a few questions so I understand the situation completely. Did you check with your bank what is the status of the transaction? Did your bank confirm to you they will be returning the transaction? Was this your first withdrawal from the casino using this payment method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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