The player from Mexico encounters ongoing issues with the casino website, including missing bingo cards and uncredited winnings from free spins. Despite repeated attempts to contact support and providing screenshots, he receives no resolution.
PlayUZU Casino MX - Player’s winnings have been ignored.
Amount: Mex$138
PlayUZU Casino MX
Safety Index:HighSafety Index
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8.5
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Opened
Current status
Waiting for Casino Guru to reply
5d 18h 10m 25s
Case summary
2 days ago
Public
Public
1 month ago
Translation
Hello, I have had problems for a few months now and every time I contacted support I did not get a solution, rather they ignored my problem and repeated the same response which did not provide a solution despite sending screenshots with the problems that occurred.
The problems I had were that I was not credited with bingo cards, free spins or winnings from free spins on deposit.
The screenshots are quite a few, it seems that only 5 of them can be uploaded.
Automatic translation:
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1 month ago
Dear mijodgs182,
I'm really sorry to hear about your issue with PlayUZU Casino MX.
I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with.
Regards,
Nick
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1 month ago
Translation
Hi Nick.
I understand what you are saying, however, what I am claiming was won by betting and depositing in accordance with the promotions that were in effect at that time.
Automatic translation:
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3 weeks ago
Dear mijodgs182,
Can you please forward any evidence related to this case and the communication between you and the casino to nikolas.b@casino.guru for further review?
Awaiting your response.
Regards,
Nick
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2 weeks ago
Translation
Hi, of course that seems fine to me since I can add screenshots of the problems I have had in the email.
Greetings
Automatic translation:
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1 week ago
Dear mijodgs182,
I could not locate any e-mail from you so far.
Can you please advise if you did send it?
Regards,
Nick
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1 week ago
Translation
Good day.
Sorry for the delay, I just sent the email requesting
Automatic translation:
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2 days ago
Dear mijodgs182,
Unfortunately, we do not have the capacity to go through over 40 pages of conversation, especially in other than English language.
Would it be possible to forward only the most important ones or properly describe what exactly happen there and what solution did the casino offer you?
Awaiting your response.
Regards,
Nick
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2 days ago
Translation
Hello Nick.
Of course I will review the conversation to translate it and send the screenshots.
There is no mention of any solution.
Since at first they told me that they sent my case to the designated area,
But with the claim of winning free spins for deposit that was not validated, the following answers were repetitive and without a solution. It seems they only copy and paste part of the previous answer, it even feels like a joke.
I will try to send the information as soon as possible.
Thanks Nick.
Automatic translation:
Casino Guru is examining the case
