PlayUZU Casino Review

The player from Peru had experienced issues with over 15 withdrawal attempts from PlayUZU Casino, all of which had been denied due to his bank allegedly rejecting the payments. Despite confirmation that the withdrawals were approved, the funds had not been transferred. His account was verified and the winnings were made with real money. The casino had continued to attribute the issue to the player's bank. Despite efforts to resolve the issue by the complaints team, the player had not responded to further inquiries. Consequently, the complaint had been rejected due to lack of response from the player.

The player from Mexico had deposited money at Oxxo for his casino account, but the funds were not reflecting in his account. He was also charged a fee despite the app having stated there were no fees. We had advised him to contact his payment provider for investigation, as the casino could not directly resolve this issue. However, the player did not respond to our subsequent messages, which led to the inability to further investigate the issue. Consequently, the complaint was rejected.

The player from Spain had his account blocked after he had earned 4000 Euros. The casino's customer service had cited a technical problem and had removed most of his winnings, leaving a balance of 10 Euros. The player had threatened legal action. We had requested evidence from the player and had reached out to the casino for clarification. The casino had informed us that the issue was resolved and the confiscated funds were returned to the player. However, despite our efforts to confirm this resolution with the player, we had received no response. As such, we were unable to further investigate and had to reject the complaint.

The player from Spain had experienced difficulties depositing money into his PlayUZU Casino ES account due to a pending verification process. Despite having submitted all required documents, the issue had remained unresolved. However, the problem was identified as a technical glitch on the casino's end, where one of the documents was not visible. The issue had since been rectified, and the player's account became fully functional. We had subsequently marked the complaint as 'resolved' in our system.

The player from Mexico had reported that 1000 Mexican Pesos had disappeared from his account after he made a deposit. Despite presenting evidence, the casino had accused him of claiming a deposit that wasn't his and had blocked his account. The player had attempted to clarify the situation but failed to provide consistent and relevant information. Our team found discrepancies in the player's claims and a lack of cooperation. The player had also stated that he no longer wished to pursue the case after we asked him for more details and clarification. Consequently, based on all the gathered details, we closed the complaint as unjustified, also citing the player's non-cooperation and misleading information.

The player from Spain had an issue with PlayUZU where winnings were not fully added to the balance. The player had recorded videos showing this as evidence which was shared through a link. The games were from the provider AMUSNET and included BURNING HOT, 20 SUPER HOT, FLAMING HOT, SECRETS OF SHERWOOD, and GAME OF LUCK. Upon review of the provided videos, we found no irregularities or discrepancies. The player later realized her misunderstanding of the winnings calculation and requested the complaint to be closed. As a result, we had rejected the complaint.

The player from Spain had reported that she hadn't been correctly paid for her winning combination in the 'Burn 7s Burn' game. She had also noticed that her total balance had been deducted by 10 euros twice after exiting the game. Due to lack of evidence supporting the player's claim, we were unable to proceed further with the complaint and it had subsequently been rejected. We had recommended the player to contact the game provider or the licensing authority for further investigation.

The player from Bolivia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ecuador requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet, since there has been an unspecified issue with the player's verification documents. We got in touch with the casino representative via Skype and he told us the player's account was being reviewed by the relevant department. However, since we obtained no further information about the status of player's verification or the reasons why his account was being reviewed for so long, we had to close the complaint as unresolved.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing account verification. We got in touch with the casino representative and found out that the player's account was verified and the withdrawal request successfully processed. Later the player confirmed receiving the money, so we closed the complaint as resolved.

The player from Mexico is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Chile has requested a withdrawal more than three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Chile has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Mexico provided all the required documents to verify her account, but the casino hasn't reviewed them. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had made two deposits of €10 each to Drückglück casino via Paypal on April 29th, but the amount had not been credited to her account despite being debited from her checking account. This had been a recurring issue with casinos in the same group, including LuckyLouis Casino. She had been advised by the Complaints Team to contact her payment provider, but she had insisted that the issue was on the casino's side. After 18 days, her deposits were finally credited to her account. The Complaints Team had marked the complaint as resolved following the successful crediting of the player's deposits.

The player from United Kingdom requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his balance due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal one week prior to submitting this complaint. The winnings were received 12 days after requesting a withdrawal, without involving the casino in resolving the issue. The complaint is resolved.

The player from Finland sent identity documents requested by the casino. Although the casino states the verification procedure takes up to 12 hours, the player has been waiting for his documentation to be checked for more than 36 hours. The verification was at last completed, but the player was dissatisfied with his experience, so he decided not to play in the casino anymore.

The player from Germany was dissatisfied with the casino's verification process. They were not getting any response to e-mails sent to the casino. The player was later advised to send an e-mail with the requested information to a different e-mail address. The player successfully passed verification and later received their winnings. The complaint was closed as 'Resolved'.

The player from Canada, who had self-excluded, faced difficulties withdrawing her existing balance from Slots Magic Casino due to the casino's request for beneficiary information. The player was initially unwilling to provide this information. However, the issue had since been resolved, as confirmed by the player. The complaint had been marked as 'resolved' in our system.

The player from Canada had won 730 CAD but was unable to withdraw winnings due to a verification error, despite the system having indicated full verification. The player had experienced difficulties in reaching the casino's support team. After providing additional details and screenshots to our team, the player had been able to re-verify their documents with the casino. Following this, the player confirmed that the verification and payment had been completed, thus resolving the issue. We then closed the complaint as 'resolved'.

The player from Ontario, who was on a five-year self-exclusion due to gambling addiction, had issues withdrawing her existing balance of $1225.35 as she could not log into her account. Despite having reached out to the casino, her messages had been blocked. She was asked to verify her account through email support. The issue was eventually resolved and she had been able to withdraw her funds.

The player from Finland made a deposit, but he was not able to play due to a self-block made on his other account, so he requested a deposit refund. The player confirmed his problem was resolved before the casino even commented on the complaint. The complaint is resolved.

The player from Germany had a €462.60 withdrawal approved on June 18th, but the funds did not arrive despite contacting support multiple times. The casino claimed the money was sent and advised contacting the bank, but the issue remained unresolved. We advised the player to wait for 14 days and extended the timer by 7 days. The player later confirmed that the casino had paid out the winnings, and the complaint was marked as resolved.

A player from Germany had deposited 50 euros to the casino, but the funds did not show up in her account. We recommended that she contact her payment provider for further investigation. Later, the player confirmed that the funds had been credited to her account. The complaint was marked as resolved.

The player from Canada had won $83, but the casino requested verification and then prevented withdrawal. Despite having sent bank statements, debit card images, and a driver's license over 10 days prior, the verification process remained incomplete. The issue was resolved after the player clarified the confusion regarding her debit card and the casino's requirements. The Complaints Team facilitated communication with the casino, which led to the successful resolution of the player's concerns. The complaint was then marked as 'resolved'.

The player from Manitoba struggled to withdraw $200 via Interac from PlayOjo, because the icon did not appear on the withdrawal page. Attempts to deposit were met with a Gateway Timeout message. Despite many contacts with PlayOjo, the issue remained unaddressed. We contacted the casino and found out that the player could withdraw her winnings via wire transfer. After a few communications, the player confirmed that she had received her $200 via wire transfer. We then marked the complaint as 'resolved'.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed, therefore we closed this complaint as resolved.

The player from Kenya had been attempting to withdraw his winnings from an online casino for four weeks. Despite having already verified his account and having had successful withdrawals previously, the casino repeatedly asked for a bank statement upload. The player had uploaded this document multiple times but had remained unable to withdraw his funds. After we had contacted the casino to clarify the situation, the casino representative informed us that the player's winnings had been paid via wire transfer. The player confirmed receipt of the payment, resolving the issue.

The player from Kenya had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After the Complaints Team advised patience and explained the usual withdrawal process, the player confirmed that he had received his winnings. As a result, we marked the complaint as 'resolved' in our system.

The player from Denmark had deposited money at Casino Guru but did not receive the promised 100 free spins. Despite having reached out to the casino via live chat, the player had received no response. After the player had submitted a complaint, he confirmed that he had only tried activating the free spins once and had also contacted customer support via email. Eventually, the issue was resolved as the player had received his 100 free spins, and the casino had responded to him on live chat. We had marked the complaint as 'resolved' in our system.

The player from Thuringia had difficulty withdrawing funds from an online casino. After discussing his issue with the Complaints Team, it was clarified that the player had not successfully made any withdrawals in the past and it was not confirmed whether he had passed the KYC verification or if he had accumulated his winnings with an active bonus. However, the player later reported that his money had been paid out. The Complaints Team marked the complaint as resolved.

The player from Ireland had verified her account once and was asked to undergo the process again, which had caused a delay in her withdrawal. The Complaints Team had explained the importance of the KYC process and the standard procedure of re-verifying identity annually. The player later indicated that her account had been fully verified. However, without a direct confirmation from the player about the resolution of the issue, we had been forced to reject the complaint. After reopening the complaint due to the player's request, the player confirmed that the issue had been resolved and the complaint had been closed as 'resolved'.

The player from Ontario has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. After successful verification player got his winnings but bank took some withdrawal fee. Since there is nothing to investigate we consider this case as resolved.

The player from Germany had experienced an issue with LunaSlots where his winnings from a Free Spins offer were not reflected in his account. The casino's customer support had been unable to provide a clear explanation, suggesting the problem might have been due to "emergency maintenance". However, soon after the player had contacted us, the winnings were credited to his account. The player had confirmed the resolution of the issue, and we had subsequently marked the complaint as 'resolved'.

The player from the United Kingdom has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany was frustrated with Bacanaplay, as he had reached a deposit limit across multiple providers. After deciding to close his account and request a refund, he encountered significant difficulties in contacting customer support and could not reach anyone. The Complaints Team communicated with the casino, which confirmed that the player's account had been closed but was unable to assist with the refund of the €190. The player was advised to contact the LUGAS authority directly for further assistance, and the complaint was subsequently closed with no resolution provided by the casino.

The player from Germany deposited 38 Euros into the casino and received a 100% bonus. However, he can't play as the slots won't open. He waited for customer service for five hours, but they never came. Despite sending multiple emails, he received no response. The issue has been resolved successfully.

The player from Brazil won free spins but was unable to use them as the game was closed. Currently, she is also experiencing difficulties logging into her account. The player confirmed the issue was resolved.

The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was successfully processed, therefore we marked the complaint as resolved.