The player from Mexico requested a withdrawal on June 29, 2026, but her receiving bank rejected the transaction due to exceeding monthly deposit limits, which resulted in the funds being returned. She had unsuccessfully tried to resolve the issue through live chat, where advisors closed sessions and refused to provide a reference number or claim ticket. The complaint was marked as resolved by the player after communication with the Complaints Team. Although the resolution details were not specified, the issue was considered closed following the player's confirmation.
PlayUZU Casino MX - Player's withdrawal has been delayed and unresolved.
Resolved
Our verdict
Case closed
Amount: Mex$3,000
PlayUZU Casino MX
Safety Index 8.6 HighCase summary
Discussion
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the withdrawn funds have been returned to your casino account?
- Have you made any successful withdrawals in this casino before?
- Could you please share your communication with the payment provider in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Nalles,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
