HomeComplaintsPlayUZU Casino MX - Player's withdrawal is delayed.

PlayUZU Casino MX - Player's withdrawal is delayed.

Opened
Current status

Waiting for Casino Guru to reply

6d 2h 52m 49s

PlayUZU Casino MX
Safety Index 8.6 High

Case summary

The player from Mexico is facing issues with a withdrawal that is not credited, as the system continues to indicate it will attempt again without success.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 20 Jul 2026
Public
Public
2 days ago
esTranslationgb

The withdrawal just can't be credited, it says it will try again, I already did and nothing.

Automatic translation:
Public
Public
22 hours ago

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Public
Public
22 hours ago

Dear Ztk666,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

  • On what exact date did you request your withdrawal?
  • Are your withdrawal requests being rejected, or do they remain pending?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Waiting for approval
Waiting for approval
21 hours ago
esTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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