The player from Mexico is facing issues with a withdrawal that is not credited, as the system continues to indicate it will attempt again without success.
The withdrawal just can't be credited, it says it will try again, I already did and nothing.
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Dear Ztk666,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.
To help me better understand your case, could you please answer the following questions?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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