The player from Mexico reports that PlayUZU casino is withholding his legitimate deposit of $4,000.00 MXN despite confirmation from the payment processor STP that the funds were successfully transferred. After escalating the issue to the casino’s management, he receives no resolution, prompting him to file complaints with regulatory authorities.
PlayUZU Casino MX - Player’s deposit is being withheld by the casino.
Opened
Current status
Waiting for player to reply
6d 19h 3m 7s
PlayUZU Casino MX
Safety Index 8.6 HighCase summary
Discussion
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Public
5 hours ago
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5 hours ago
Dear augustolozano84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account showing the missing deposit
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is jean.s@casino.guru. Thank you for your patience and cooperation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
