PlayUZU Casino MX - Player didn’t receive promised tickets.

There was an offer that gave 500 bingo tickets for a first deposit of 100 pesos. I took advantage of it, but I didn't receive the 500 tickets. I contacted support, and they just said they were sorry and that it was a mistake, and that was it. I've attached screenshots of the conversation I had with a representative as proof.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayUZU Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• According to one of the screenshots, another bonus might have already been activated with your deposit. Did I understand the chat correctly?
• Would you be able to share the explanation you received from the casino regarding why the bonus wasn't credited?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas