The player from Spain had an issue with PlayUZU where winnings were not fully added to the balance. The player had recorded videos showing this as evidence which was shared through a link. The games were from the provider AMUSNET and included BURNING HOT, 20 SUPER HOT, FLAMING HOT, SECRETS OF SHERWOOD, and GAME OF LUCK. Upon review of the provided videos, we found no irregularities or discrepancies. The player later realized her misunderstanding of the winnings calculation and requested the complaint to be closed. As a result, we had rejected the complaint.
PlayUZU Casino ES - Player reports incomplete winnings on PlayUZU.
Amount: €1
PlayUZU Casino ES
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
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4 months ago
Dear Chemina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to petronela.k@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
I've reviewed several videos from the ones you provided and did not detect any irregularities or discrepancies. Upon hitting the "play button," the winnings from your previous spin are promptly added to your balance.
Looking forward to hearing from you. Thank you in advance for your cooperation.
Best regards,
Petronela
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4 months ago
Dear Chemina,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Translation
Hello,
I just realized a while ago my mistake when observing how profits are added.
I am used to playing these Amusnet games in the real casino that I have in my town, and when the winnings are added up, the difference that I have just detected, the reason for my confusion, is that here in Playuzu, before you get a play that is going to win you a prize, it is anticipated and already adds what you bet back to the balance, as a return, but that return has been taken from what you get as a prize and then adds the prize, and this is where I I saw that dance that didn't fit me.
In the casino where I go in person, this anticipation does not work like that.
That's why I got confused.
It took me a month to realize this, since no one had explained it to me.
Can you close the case
Thank you
Automatic translation:
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