The player from Spain had experienced difficulties depositing money into his PlayUZU Casino ES account due to a pending verification process. Despite having submitted all required documents, the issue had remained unresolved. However, the problem was identified as a technical glitch on the casino's end, where one of the documents was not visible. The issue had since been rectified, and the player's account became fully functional. We had subsequently marked the complaint as 'resolved' in our system.
PlayUZU Casino ES - Player experiences challenges with depositing into casino.
Amount: €160
PlayUZU Casino ES
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Translation
They asked for my ID, my wife's ID, a signed document from both of us, and the bank card. Yet, nothing has been resolved... They were able to charge me initially but not for the payout.
Automatic translation:
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8 months ago
Hello rguezjimeneznoel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino ES. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Why did they request your wife's information as well?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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8 months ago
Translation
Solved they had a bug and did not see a document
Automatic translation:
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7 months ago
Dear rguezjimeneznoel,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
