PlayUZU Casino ES - Player complains that she didn’t receive cashback bonus.

I have a claim against playuzu celibriti or vip member…

I am attaching emails with them since I see they want to deceive me ... well they have deceived me 60e

So that you could see that I had been with them for a long time as a celibriti member, the treatment of each week 10% return of weekly deposits Thursday 9.10 in the morning I receive my personal VIP email if I make a deposit 50e they give me a gift I tell them that I do not want to deposit and I don't like the game that I wait until Friday that I have my weekly CASHBACK that according to my deposits I can prove I get 60e because at eleven o'clock tomorrow I receive an email from them responsible for gambling that they take away my offers due to risk when the last week I lost money but the entire month I have won and also did not reach established limits ... CLIENT RISK WHY HAVE I EARNED MONEY THIS MONTH?

Totally I tell them that it seems fine to me but what is mine on Friday they have to give it to me because an hour before they send me something special for me to deposit and then they take even what is mine..., and they tell me that when I enter that I am no longer vip I have no right to anything but don't worry I can deposit money the same... THEY WILL HAVE MORRO IN THE END YOU HELP ME SINCE THE 60e are my real money and I want them

Dear 54890190,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically. The bonus privilege can be taken away from a player at any time.

Thank you in advance for your reply.

Best regards,

Petronela

Let's see, there is one thing that is clear, do not reach monthly deposit limits, summary of the month, I give money and never try to increase the deposit limits of any kind ... na story is this month, December, I played more because since it was a holiday for three weeks, I won money 3800 ey in the last week December I make deposits of 600e which, as the email indicated, I have that bonus attached from Friday to Friday with the screenshots vip privilege of CASHBACK 10% and I can forward emails from them directly

I've been playing here for years, I'm a celebrity, that is, a VIP, and it's happened to me more than once that all the offers that aren't automatic make you dizzy so you don't give it to them… I'm sure I play such a game

but hey in general they give me good offers as vip

day 5 in the morning 9.10 my agent celibrities writes me like many days to give me a deposit of super mega spins and since he knows that I like this type of bonus he thinks that I am going to deposit I say no that I already spend enough that I wait for the The next day my CASHBACK bonus to play that I do not make dwpositos…. TWO HOURS PASS THAT I DIDN'T MAKE ANY TYPE OF FW DEPOSIT AND AN EMAIL ARRIVES THAT I AM NOT A CELIBRITIES BECAUSE I GAMBLING RISK AND I LOSE ALL PRIVILEGES… sorry in two hours I lose everything yes. Do nothing… I HAVE NOT ARRIVED LINITE DEPOSIT I DID NOT MAKE ANY DEPOSIT THE ONLY THING I DID WRONG IS SAYING THAT I WAS NOT GOING. DEPOSIT AND WAIT FOR MY CASH VOTING THE QL MAIL THAT THEY SEND ME

I enter the chat I ask for a call like a thousand times they call me without asking, it tells me you are no longer a VIP until there is someone available ... I have tried several times to call me and even last night when I request a call from the 5th in the morning I want an explanation they tell me that when an agent is available

The conclusion is that they were doing very well that normally I was no longer lucky and they are no longer interested after the years and that Max has sometimes tried to deceive me because they seem to me unpresentable who have so little respect for someone who has been there for years ... having said that I think that these attitudes are to bring them to order and I play while I lose nothing happens as I win I am risk if I am risk I am risk 9 in the morning and eleven when they send me that too!! That if they do not give me the personal offer forcing me to play in my mail and then they shield me this does not happen I understand you can do the risk thing but in two hours nothing happened

TOTAL SINGLE ANSWER CASINO YOU HAVE LOST ALL YOUR DW PRIVILEGES FOR SO MANY YEARS BUT YOU CAN CONTINUE DEPOSITING NORMALLY!!!

Rude with no respect... from a client for so many years, if it were to make a deposit, he would have received ten calls

I want my money and forget about me

You can in my emails and info that my name and other personal things do not appear

thank you

The strongest thing is that my CASHBACK was not given to me but I already have the rewards activated again or SEA I am no longer a risk ... ?? can you tell me something

Dear 54890190,

Your screenshots are marked from the very first post as sensitive, hence, not visible to the public.

Additionally, I would like to clarify that we can't force the casino to give you bonuses. This privilege can be taken away from players at any time and without any explanation. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

It is justifiable that they suddenly remove me from VIP without warning knowing that the next day I would have my weekly CASHBACK that cannot be done without just cause when I did not breach any infraction

I understand your frustration, 54890190. However, please bear in mind that any promotion can be discontinued at any time without prior notice. I'm truly sorry but we can't force the casino to give you a cashback bonus if they decide to revoke your bonus privileges. Is there anything else that we could try to help you with?

Dear 54890190,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.