HomeComplaintsPlayStar Casino - Player promised bonuses but received none.

PlayStar Casino - Player promised bonuses but received none.

Amount: $4,500

PlayStar Casino
Safety Index:Above average
Submitted: 13 Nov 2023 | Case closed : 28 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

12 months ago

The player from New York had been promised bonuses and loyalty benefits by a Casino representative for her deposits. However, these promises were not fulfilled following her deposit. The Complaints Team had reached out to the player for more information regarding her correspondence with the casino about the promised bonuses and whether she had decided to play with her deposited money or request a refund. Despite extending the response time frame, the player had not responded to the team's inquiries. As a result, the complaint could not be further investigated and was subsequently rejected.

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1 year ago

A host from this site made contact with me and told me that I would get bonuses for every couple hundred dollars I deposited, and he would immediately increase my tier. I then deposited thousands of dollars and when, contacting him, totally was ignored when he did finally answered me he told me he said "maybe" he will give me bonuses and an increased tier. I understand gambling and losses, but being outright lied to by employee is fraud. If he fulfilled his promises, I am owed thousands of dollars in bonuses. Do not play here.

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1 year ago

Dear taparlacoski,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayStar Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share your correspondence with the casino regarding the bonuses promised?
  • Could you please specify whether you decided to play with your deposited money, or whether you decided to request a refund of your deposited funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear taparlacoski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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12 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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