HomeComplaintsPlaySQR Casino - Player's account was blocked after making a withdrawal request.

PlaySQR Casino - Player's account was blocked after making a withdrawal request.

Black points: 60

Amount: 15,000 INR

PlaySQR Casino
Safety Index:Low
Submitted: 23 Aug 2023 | Unresolved : 03 Oct 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from India had his account verified by Playsqr but upon requesting a withdrawal, his account was blocked.

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1 year ago

Playsqr first to all verified my account and when I placed withdrawl playsqr block my account

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1 year ago

Dear Arnab900,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlaySQR Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly was your account blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
  • Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

I am new user

Current balance 15000

I play live games

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1 year ago

My account block on 23 Aug 2023

Casino site did not provided any reasion

I play live games

Yes my account only real balance did bot take any bonus

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1 year ago

Could you please specify which live games you played in the casino?

If there is any correspondence between you and the casino, please send it to my email at tomas@casino.guru

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1 year ago

Lighting roulette and funky time and crazy time which provider are evolution

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1 year ago

Thank you very much, Arnab900, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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1 year ago

Hello, Arnab900!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

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1 year ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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1 year ago

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel K

Casino Guru Team

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