PlaySQR Casino - Player's account has been locked.

sir my account is lock please unlock reason:- sir the bank statement was sent second by mistake so please lock my account sir please sir unlock my account please sir playdqr

Dear Gajendra912,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlaySQR Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 
• Could you please advise if you submitted the documents the casino requested?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gajendra912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

sir my account is lock please unlock reason:- sir the bank statement was sent second by mistake so please lock my account sir please sir unlock my account please sir playdqr

Dear Gajendra912,

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Gajendra912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your message.

Could you please send me the explanation you received from the casino why your account was blocked, please?

Send me the interaction between you and the casino, such as emails and chat transcripts. My email is tomas@casino.guru

Also, you didn't answer most of my questions. To be able to assist you please explain the situation and provide the details I asked about previously:

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 
• Could you please advise if after you send the casino the bank statement of your brother you later submitted the documents the casino requested?

I'll await your message.

Dear Gajendra912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Gajendra912,

Please send me chat transcripts from your communication between you and the casino. Please understand we need a better understanding of the situation before we proceed to contact the casino. I'll await your reply.

Dear Gajendra912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.