The player from Brazil had been unable to place bets on the Playpix casino and was also unable to withdraw his funds. The player had accumulated his balance through sports betting and playing slot games. We had clarified that Casino.guru dealt with complaints related to online casinos only. Thus, we had been unable to assist with issues related to sports betting. However, we had offered to recommend websites that could potentially help with the player's issue. The complaint was subsequently rejected due to the nature of the issue.
PlayPix Casino - Player’s withdrawal has been denied.
Amount: 400 R$
PlayPix Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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11 months ago
Translation
Hi good afternoon.
I had my account at the Playpix casino and after a few days of use, I was prevented from placing bets. That was fine, but when I tried to make a withdrawal, I had no success. I completed the KYC check, but even after that, I was unable to withdraw my funds. When I contacted customer service via live chat, I was informed that my withdrawal would not be authorized due to company policies.
I would like to get my 400 Reais credited to my PIX account, which is tied to my CPF. Attached is an image showing the response I received on your site.
Automatic translation:
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11 months ago
Dear dinct,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayPix Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
I received the information about opening the call on Friday, 01/12/2023 and the information regarding the balance blocking yesterday, 05/12/2023.
I made sports bets on live and pre-game matches, I also played some slots games.
Still awaiting.
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10 months ago
Thank you for your reply, asamikot. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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10 months ago
Translation
Yes, I'm interested in finding a solution for this.
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10 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
