The player from Peru's account had been blocked, and he sought to withdraw his money. We attempted to gather more information from the player to investigate the situation but did not receive a response. As a result, the complaint was unable to be pursued further and was rejected.
PlayPix Casino - Player’s account has been blocked.
Amount: 123 S/.
PlayPix Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
My account has been blocked, and I want to withdraw my money.
Automatic translation:
Public
Public
1 month ago
Dear ivega16ivega,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayPix Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
