The player from Peru's account had been blocked, and he sought to withdraw his money. We attempted to gather more information from the player to investigate the situation but did not receive a response. As a result, the complaint was unable to be pursued further and was rejected.
PlayPix Casino - Player’s account has been blocked.
Amount: 123 S/.
PlayPix Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
PlayPix Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
My account has been blocked, and I want to withdraw my money.
Automatic translation:
Public
Public
3 months ago
Dear ivega16ivega,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayPix Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
