PlayPalma Casino - Player’s withdrawal has been delayed.

Hi. playpalma casino has not received winnings for 5 days. according to the rules, the casino pays out the winnings within 3 days. The casino has broken the rule. I ask for an investigation

Dear Magni,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Verify is complited.

Money even wasnt sented to me.

according to the rules, they must be sent within 3 days

I fully understand your frustration, Magni. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Still no money. Don't understand what are u waiting for?

I little play and now i wait payout - 60000 rubles

Thanks

the casino paid half. nevertheless, this is a trust between me and the casino. I ask you to suspend the consideration of the case for 7 days. in the next 7 days the casino was supposed to have the second part

Hello Magni,

Have there been any developments since our last conversation, please? 

Dear Magni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Solved

Thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Magni, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru