PlaYouWin Casino - Player's tournament winnings are delayed.

Good morning,

The last Halloween tournament ended on October 31, and to this day, i.e. on November 8, I have not received the prize (EUR 2,000) for winning this tournament. They do not respond to e-mail that would help explain the situation and they tell me to wait patiently in the chat. I'm slowly losing hope of receiving this award.

Hello mareczek9222,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlaYouWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is it possible to forward a link directly to that tournament or any kind of promotions regarding it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi.

Now i received my Halloween Tournament.

They succesful processed one of my withdrawal after couple hours. Now i have a problem with second withdrawal (processed from 09.11)

, They still processsing this. When i Ask on chat They said everything is correct and I need to wait.

Please note that we recommend to wait at least 14 days for your withdrawal to be processed. Please let us know if it would take longer.

Dear mareczek9222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.