The player from Finland had made several successful deposits via Rapid Transfer, but a €50 deposit was canceled while the money was still debited from his bank account. Despite having contacted support multiple times, the issue remained unresolved after 4 days. The complaint was rejected at the player's request, and the Complaints Team expressed regret for not being able to provide further assistance.
Playoro Casino - Player’s deposit has been cancelled.
Amount: €50
Playoro Casino
Safety Index:HighSafety Index
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8.9
Playoro Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Made several succesful deposits via Rapid Transfer, but one 50e deposit was cancelled. Money was still debited from my bank. Contacted support many times, but they don't make effort to solve this. It's been 4 days since that deposit and money is still gone.
Public
Public
4 months ago
Dear Samppuli,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
