The player from Kenya had been attempting to withdraw his winnings from an online casino for four weeks. Despite having already verified his account and having had successful withdrawals previously, the casino repeatedly asked for a bank statement upload. The player had uploaded this document multiple times but had remained unable to withdraw his funds. After we had contacted the casino to clarify the situation, the casino representative informed us that the player's winnings had been paid via wire transfer. The player confirmed receipt of the payment, resolving the issue.