PlayOJO Casino Review

The player from Germany had deposited 20 Euros into her online casino account, which had been deducted from her bank but did not reflect in the casino balance. She had reported inconsistent and unhelpful responses from the casino's customer service. The casino had claimed the funds were successfully added to her account, but she disputed this, stating her balance remained at zero. We had asked for a statement from the casino confirming their claim, but the player failed to respond to our request. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Canada had faced a system glitch during a live roulette game at PlayOJO Casino that had erased his winning bet. Even after he provided screenshot evidence and sent multiple emails, he hadn't received a response from casino support. We had extended the response timer several times, and also invited the casino to join the conversation. The casino had claimed that all game rounds finished successfully and the player hadn't bet on winning numbers. We asked the casino for a game provider report and upon analysis, we found no errors. The player had stopped responding to our messages and hadn't provided sufficient evidence to support his claims, leading us to reject the complaint.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed, therefore we closed this complaint as resolved.

The player from Ontario had faced difficulties withdrawing her $400 winnings from PlayOjo due to limited withdrawal methods and extended processing times. Despite having provided all necessary documentation, she had experienced a lack of communication and support from the casino. The player later informed us that she had used up her winnings and had decided to close her account permanently due to her dissatisfaction with the casino's services. As a result, we had closed the complaint as there was no further action we could have taken in this situation.

The player from Alberta is facing deposit issues, as he was supposed to receive a 100% bonus on a 20-unit deposit but didn't. Despite contacting the casino support via chat and email, there's been no response for a week. He also mentioned missing several rewards from the casino's 'kickers'. Despite our team's attempts to gather more information and extend the response time, the player had not provided further details. Consequently, we were unable to investigate the issue further and had to reject the complaint.

The player from Kenya had been attempting to withdraw his winnings from an online casino for four weeks. Despite having already verified his account and having had successful withdrawals previously, the casino repeatedly asked for a bank statement upload. The player had uploaded this document multiple times but had remained unable to withdraw his funds. After we had contacted the casino to clarify the situation, the casino representative informed us that the player's winnings had been paid via wire transfer. The player confirmed receipt of the payment, resolving the issue.

The player from Nigeria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received. The player had faced difficulties with account verification at the online casino, as the casino had rejected the documents he submitted for KYC procedures multiple times. The player had provided various documents, including bank statements, business certificate, and customer receipts. However, the casino had found inconsistencies in the documents and could not verify the source of the player's funds. Despite the player's frustrations, the casino had adhered to its AML & KYC policies. In the end, the casino decided to return the player's last deposit, but could not pay out the winnings due to the unverified source of funds. The complaint was ultimately rejected due to the player's inability to satisfactorily prove the source of income.

The player from Manitoba had reported that PlayOJO offered a 10% cashback on losses but cancelled the offer when it was time for the payout. Despite multiple losses and the player considering self-exclusion several times, they had continued playing in anticipation of the cashback. The player claimed that the casino owed them thousands of dollars. After a thorough review of the provided evidence, we found that there was no specific promise of a cash-back bonus for the disputed month. It was clarified that bonuses were a goodwill gesture from the casino and were not guaranteed. Unfortunately, we were unable to assist the player in receiving the anticipated bonus.

The player from Kenya had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After the Complaints Team advised patience and explained the usual withdrawal process, the player confirmed that he had received his winnings. As a result, we marked the complaint as 'resolved' in our system.

The player from Denmark had deposited money at Casino Guru but did not receive the promised 100 free spins. Despite having reached out to the casino via live chat, the player had received no response. After the player had submitted a complaint, he confirmed that he had only tried activating the free spins once and had also contacted customer support via email. Eventually, the issue was resolved as the player had received his 100 free spins, and the casino had responded to him on live chat. We had marked the complaint as 'resolved' in our system.

The player from Thuringia had difficulty withdrawing funds from an online casino. After discussing his issue with the Complaints Team, it was clarified that the player had not successfully made any withdrawals in the past and it was not confirmed whether he had passed the KYC verification or if he had accumulated his winnings with an active bonus. However, the player later reported that his money had been paid out. The Complaints Team marked the complaint as resolved.

The player from India had his winnings removed from his Playojo account and his second withdrawal of 101500INR, from a deposit of 50826INR, had been declined for unclear reasons. The player had claimed not to have used any bonuses and had requested a valid reason for the confiscation of his winnings. We had contacted Playojo for clarification and they had cited the reason as Fraud Bets/Opposite Betting, which was a breach of their terms and conditions. Despite the player's insistence that he had not engaged in such activity, he ultimately requested to close the complaint due to exhaustion. The complaint had been rejected as per the player's request.

The player from Ireland had verified her account once and was asked to undergo the process again, which had caused a delay in her withdrawal. The Complaints Team had explained the importance of the KYC process and the standard procedure of re-verifying identity annually. The player later indicated that her account had been fully verified. However, without a direct confirmation from the player about the resolution of the issue, we had been forced to reject the complaint. After reopening the complaint due to the player's request, the player confirmed that the issue had been resolved and the complaint had been closed as 'resolved'.

The player from British Columbia deposited $100 to get 100 free spins as per a promotion. However, the spins were not initially awarded. Upon reaching out to the casino, he received the spins but for the wrong game. After communicating this issue, the casino removed these spins and is not responding. The complaint was rejected as the player stopped responding.

The player from the United Kingdom is having difficulties in withdrawing £200 winnings due to proof of address issues, despite providing several documents. Requests for help to the support email have also been unanswered. We got in touch with the casino representative, and they informed us about completing verification of the player's account so that they were able to request a withdrawal. We asked the player to confirm this information, however, they stopped responding to our messages. Due to the lack of communication, we were forced to reject the complaint.

The player from Ontario has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom has been waiting for 2 months for their verification to be authorized, but they haven't received any response. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has deposited money into the casino but the funds seem to be lost as the account has never been created. The casino informed us that the missing deposit should have been refunded to the player's payment method on December 21, 2022. The complaint was rejected because the player did not respond to our messages and questions.

The player from Canada is experiencing issues while playing a bonus as her winnings disappeared. We weren't able to pursue the case because the game history of the games in question didn't show any winnings.

The player from Finland has requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player 'JBB2020' from Canada deposited 4 times to the casino. The player won $CAD 3000 and wanted to withdraw his winnings, however, the casino declined their withdrawal request saying that the last deposit of the player had still been pending. The casino claimed that the pending situation was because of payment method. No information since then.

The player 'LONDONKON' from the UK deposited 23,000 GBP to the casino and after he played, his balance became 230,352 GBP. Player wanted to withdraw 50,000 GBP and provided every required document. However, casino cancelled the withdrawal request and confiscated players winnings because of prohibited play. Player claimed that the casino changed terms after he wanted to make a withdrawal. There was information from then.

The player from United Kingdom has submitted all the required documents for KYC. Unfortunately, the verification was unsuccessful. We rejected this complaint as the funds have been played before the verification process was completed.

The player from Canada has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. After successful verification player got his winnings but bank took some withdrawal fee. Since there is nothing to investigate we consider this case as resolved.

The player requested a withdrawal of €500 but it happened to be delayed. The casino stopped replying to the player. Ever since then, there's no update available on whether they received their winnings or not.

The player requested to be self-excluded from the casino's sister site, Drueckglueck. Later on, he received an email where the self-exclusion was confirmed and he was explained that he would be banned from the casino's sister sites also. A few months later he made a deposit of £700 at the Playojo and he realized that the casinos were related. He couldn't believe he was allowed to play there and filled a complaint. The mediator wanted to help him but wasn't able to so they recommended the player to submit his complaint directly to the UKGC. The complaint remains unresolved.

The player from Germany had made two deposits of €10 each to Drückglück casino via Paypal on April 29th, but the amount had not been credited to her account despite being debited from her checking account. This had been a recurring issue with casinos in the same group, including LuckyLouis Casino. She had been advised by the Complaints Team to contact her payment provider, but she had insisted that the issue was on the casino's side. After 18 days, her deposits were finally credited to her account. The Complaints Team had marked the complaint as resolved following the successful crediting of the player's deposits.

The player from United Kingdom requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his balance due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal one week prior to submitting this complaint. The winnings were received 12 days after requesting a withdrawal, without involving the casino in resolving the issue. The complaint is resolved.

The player from Finland sent identity documents requested by the casino. Although the casino states the verification procedure takes up to 12 hours, the player has been waiting for his documentation to be checked for more than 36 hours. The verification was at last completed, but the player was dissatisfied with his experience, so he decided not to play in the casino anymore.

The player from Germany was dissatisfied with the casino's verification process. They were not getting any response to e-mails sent to the casino. The player was later advised to send an e-mail with the requested information to a different e-mail address. The player successfully passed verification and later received their winnings. The complaint was closed as 'Resolved'.

The player from Spain had a pending withdrawal of 1300 euros from Playuzu that had been approved but not received. The casino claimed the delay was due to a bank issue, although the bank reported no transfer had been received. At that point, the case was with the collections department, and the player had not received any updates after five days. The issue was resolved successfully after communication with the Complaints Team, leading to the player confirming receipt of the transfer. The complaint was marked as 'resolved' in the system.

The player from Mexico made a deposit via SPEI on June 16th, which did not reflect in his balance nor get refunded. Despite providing bank statements and transaction receipts showing the deposit was completed, more than a month passed without resolution. The player was advised to contact his payment provider for investigation. The issue was resolved when the balance was eventually added to the player's account.

The player from Mexico had made a deposit on June 10th, which was deducted from his bank account but not credited to his Playuzu account. Despite providing evidence, customer support had continued to request a bank statement, which he could not obtain until the end of the month. After multiple communications and the involvement of the Complaints Team, it was confirmed that the deposit was credited on July 25, and the player even received the missing amount from a previous withdrawal. The issue was resolved.

The player from Spain had experienced difficulties depositing money into his PlayUZU Casino ES account due to a pending verification process. Despite having submitted all required documents, the issue had remained unresolved. However, the problem was identified as a technical glitch on the casino's end, where one of the documents was not visible. The issue had since been rectified, and the player's account became fully functional. We had subsequently marked the complaint as 'resolved' in our system.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing account verification. We got in touch with the casino representative and found out that the player's account was verified and the withdrawal request successfully processed. Later the player confirmed receiving the money, so we closed the complaint as resolved.

The player from Canada, who had self-excluded, faced difficulties withdrawing her existing balance from Slots Magic Casino due to the casino's request for beneficiary information. The player was initially unwilling to provide this information. However, the issue had since been resolved, as confirmed by the player. The complaint had been marked as 'resolved' in our system.

The player from Canada had won 730 CAD but was unable to withdraw winnings due to a verification error, despite the system having indicated full verification. The player had experienced difficulties in reaching the casino's support team. After providing additional details and screenshots to our team, the player had been able to re-verify their documents with the casino. Following this, the player confirmed that the verification and payment had been completed, thus resolving the issue. We then closed the complaint as 'resolved'.

The player from Ontario, who was on a five-year self-exclusion due to gambling addiction, had issues withdrawing her existing balance of $1225.35 as she could not log into her account. Despite having reached out to the casino, her messages had been blocked. She was asked to verify her account through email support. The issue was eventually resolved and she had been able to withdraw her funds.

The player from Finland made a deposit, but he was not able to play due to a self-block made on his other account, so he requested a deposit refund. The player confirmed his problem was resolved before the casino even commented on the complaint. The complaint is resolved.

The player from Germany had a €462.60 withdrawal approved on June 18th, but the funds did not arrive despite contacting support multiple times. The casino claimed the money was sent and advised contacting the bank, but the issue remained unresolved. We advised the player to wait for 14 days and extended the timer by 7 days. The player later confirmed that the casino had paid out the winnings, and the complaint was marked as resolved.

A player from Germany had deposited 50 euros to the casino, but the funds did not show up in her account. We recommended that she contact her payment provider for further investigation. Later, the player confirmed that the funds had been credited to her account. The complaint was marked as resolved.

The player from Germany had experienced an issue with LunaSlots where his winnings from a Free Spins offer were not reflected in his account. The casino's customer support had been unable to provide a clear explanation, suggesting the problem might have been due to "emergency maintenance". However, soon after the player had contacted us, the winnings were credited to his account. The player had confirmed the resolution of the issue, and we had subsequently marked the complaint as 'resolved'.

The player from the United Kingdom has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany deposited 38 Euros into the casino and received a 100% bonus. However, he can't play as the slots won't open. He waited for customer service for five hours, but they never came. Despite sending multiple emails, he received no response. The issue has been resolved successfully.

The player from Brazil won free spins but was unable to use them as the game was closed. Currently, she is also experiencing difficulties logging into her account. The player confirmed the issue was resolved.

The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was successfully processed, therefore we marked the complaint as resolved.