PlayOJO Casino Review

The player from Thuringia had difficulty withdrawing funds from an online casino. After discussing his issue with the Complaints Team, it was clarified that the player had not successfully made any withdrawals in the past and it was not confirmed whether he had passed the KYC verification or if he had accumulated his winnings with an active bonus. However, the player later reported that his money had been paid out. The Complaints Team marked the complaint as resolved.

The player from India had his winnings removed from his Playojo account and his second withdrawal of 101500INR, from a deposit of 50826INR, had been declined for unclear reasons. The player had claimed not to have used any bonuses and had requested a valid reason for the confiscation of his winnings. We had contacted Playojo for clarification and they had cited the reason as Fraud Bets/Opposite Betting, which was a breach of their terms and conditions. Despite the player's insistence that he had not engaged in such activity, he ultimately requested to close the complaint due to exhaustion. The complaint had been rejected as per the player's request.

The player from Ireland had verified her account once and was asked to undergo the process again, which had caused a delay in her withdrawal. The Complaints Team had explained the importance of the KYC process and the standard procedure of re-verifying identity annually. The player later indicated that her account had been fully verified. However, without a direct confirmation from the player about the resolution of the issue, we had been forced to reject the complaint. After reopening the complaint due to the player's request, the player confirmed that the issue had been resolved and the complaint had been closed as 'resolved'.

The player from British Columbia deposited $100 to get 100 free spins as per a promotion. However, the spins were not initially awarded. Upon reaching out to the casino, he received the spins but for the wrong game. After communicating this issue, the casino removed these spins and is not responding. The complaint was rejected as the player stopped responding.

The player from the United Kingdom is having difficulties in withdrawing £200 winnings due to proof of address issues, despite providing several documents. Requests for help to the support email have also been unanswered. We got in touch with the casino representative, and they informed us about completing verification of the player's account so that they were able to request a withdrawal. We asked the player to confirm this information, however, they stopped responding to our messages. Due to the lack of communication, we were forced to reject the complaint.

The player from Ontario has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom has been waiting for 2 months for their verification to be authorized, but they haven't received any response. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has deposited money into the casino but the funds seem to be lost as the account has never been created. The casino informed us that the missing deposit should have been refunded to the player's payment method on December 21, 2022. The complaint was rejected because the player did not respond to our messages and questions.

The player from Canada is experiencing issues while playing a bonus as her winnings disappeared. We weren't able to pursue the case because the game history of the games in question didn't show any winnings.

The player from Finland has requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player 'JBB2020' from Canada deposited 4 times to the casino. The player won $CAD 3000 and wanted to withdraw his winnings, however, the casino declined their withdrawal request saying that the last deposit of the player had still been pending. The casino claimed that the pending situation was because of payment method. No information since then.

The player 'LONDONKON' from the UK deposited 23,000 GBP to the casino and after he played, his balance became 230,352 GBP. Player wanted to withdraw 50,000 GBP and provided every required document. However, casino cancelled the withdrawal request and confiscated players winnings because of prohibited play. Player claimed that the casino changed terms after he wanted to make a withdrawal. There was information from then.

The player from United Kingdom has submitted all the required documents for KYC. Unfortunately, the verification was unsuccessful. We rejected this complaint as the funds have been played before the verification process was completed.

The player from Canada has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. After successful verification player got his winnings but bank took some withdrawal fee. Since there is nothing to investigate we consider this case as resolved.

The player requested a withdrawal of €500 but it happened to be delayed. The casino stopped replying to the player. Ever since then, there's no update available on whether they received their winnings or not.

The player requested to be self-excluded from the casino's sister site, Drueckglueck. Later on, he received an email where the self-exclusion was confirmed and he was explained that he would be banned from the casino's sister sites also. A few months later he made a deposit of £700 at the Playojo and he realized that the casinos were related. He couldn't believe he was allowed to play there and filled a complaint. The mediator wanted to help him but wasn't able to so they recommended the player to submit his complaint directly to the UKGC. The complaint remains unresolved.

The player from Canada, who had self-excluded, faced difficulties withdrawing her existing balance from Slots Magic Casino due to the casino's request for beneficiary information. The player was initially unwilling to provide this information. However, the issue had since been resolved, as confirmed by the player. The complaint had been marked as 'resolved' in our system.

The player from Canada had won 730 CAD but was unable to withdraw winnings due to a verification error, despite the system having indicated full verification. The player had experienced difficulties in reaching the casino's support team. After providing additional details and screenshots to our team, the player had been able to re-verify their documents with the casino. Following this, the player confirmed that the verification and payment had been completed, thus resolving the issue. We then closed the complaint as 'resolved'.

The player from Ontario, who was on a five-year self-exclusion due to gambling addiction, had issues withdrawing her existing balance of $1225.35 as she could not log into her account. Despite having reached out to the casino, her messages had been blocked. She was asked to verify her account through email support. The issue was eventually resolved and she had been able to withdraw her funds.

The player from Finland made a deposit, but he was not able to play due to a self-block made on his other account, so he requested a deposit refund. The player confirmed his problem was resolved before the casino even commented on the complaint. The complaint is resolved.

The player from United Kingdom requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his balance due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal one week prior to submitting this complaint. The winnings were received 12 days after requesting a withdrawal, without involving the casino in resolving the issue. The complaint is resolved.

The player from Germany had experienced an issue with LunaSlots where his winnings from a Free Spins offer were not reflected in his account. The casino's customer support had been unable to provide a clear explanation, suggesting the problem might have been due to "emergency maintenance". However, soon after the player had contacted us, the winnings were credited to his account. The player had confirmed the resolution of the issue, and we had subsequently marked the complaint as 'resolved'.

The player from the United Kingdom has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Finland sent identity documents requested by the casino. Although the casino states the verification procedure takes up to 12 hours, the player has been waiting for his documentation to be checked for more than 36 hours. The verification was at last completed, but the player was dissatisfied with his experience, so he decided not to play in the casino anymore.

The player from Germany was dissatisfied with the casino's verification process. They were not getting any response to e-mails sent to the casino. The player was later advised to send an e-mail with the requested information to a different e-mail address. The player successfully passed verification and later received their winnings. The complaint was closed as 'Resolved'.

The player from Spain had experienced difficulties depositing money into his PlayUZU Casino ES account due to a pending verification process. Despite having submitted all required documents, the issue had remained unresolved. However, the problem was identified as a technical glitch on the casino's end, where one of the documents was not visible. The issue had since been rectified, and the player's account became fully functional. We had subsequently marked the complaint as 'resolved' in our system.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing account verification. We got in touch with the casino representative and found out that the player's account was verified and the withdrawal request successfully processed. Later the player confirmed receiving the money, so we closed the complaint as resolved.

The player from Germany deposited 38 Euros into the casino and received a 100% bonus. However, he can't play as the slots won't open. He waited for customer service for five hours, but they never came. Despite sending multiple emails, he received no response. The issue has been resolved successfully.

The player from Brazil won free spins but was unable to use them as the game was closed. Currently, she is also experiencing difficulties logging into her account. The player confirmed the issue was resolved.

The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was successfully processed, therefore we marked the complaint as resolved.