The player from Germany is experiencing difficulties playing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited € 100 and unfortunately I cannot play with this money. I can't pay it off either. Customer chat does not give a concrete solution.
Dear Ahmad,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that you have deposited funds into your account but they haven’t been credited properly?
I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela