The player from Germany has tried to activate Deposit bonus including Free Spins without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
PlayOJO Casino - Player’s criticizing false advertisement of bonus.
Amount: ??
PlayOJO Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited € 50 a while ago (about 1 week), because there should be 50 free spins. After the deposit, these were also displayed under Rewards, but they were never available in the game. Whereupon I wrote to the support several times, each time without success. I was offered that this 50FS could be activated for another game and I was offered 3. I chose one and then it was said that the ea does not work but it would work for spinning wilds. I agreed, the free spins that would be shown to me under rewards but were not available have been deleted, and since then I've only been put on hold. the same sentences every time. And nothing happens. Normally I wouldn't care about the free spins, but that's why I deposited.
Automatic translation:
Public
Public
2 years ago
Dear Caroleine,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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