The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
PlayOJO Casino - Player’s criticizing false advertisement of bonus.
Amount: €10
PlayOJO Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I deposited € 10 in a promo action, so I can play 10 free spins on Thor all year round
but unfortunately I haven't received free spins for 5 weeks even though we had an agreement with playojo.
Automatic translation:
Public
Public
3 years ago
Dear Dimi777win,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
