The player from Germany had their funds vanished from the account. The reason was duplicate account.
PlayOJO Casino - Player’s active balance has disappeared.
Amount: €50
PlayOJO Casino
Safety Index:HighSafety Index
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8.4
PlayOJO Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello .. I don't know now which playojo it is. Seems to be several, as I've just seen. Nir isn't really about a lot of money, but I still find it very strange. I had paid 10 euros and I was happy that it was going reasonably well. I don't know exactly whether I was over 50 or possibly just over 40 euros. The fact is that my cell phone went out and when I wanted to play again, all the money was gone. Playojo cannot see a deposit. Has already sent them deposits from paysafe. Was I on another playojo before or what? I'm starting to really doubt my sanity. I would be happy if you could help me.
LG Renate
Automatic translation:
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3 years ago
Dear Renate,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?
Please confirm that you haven’t provided access to your account to anyone else. Lastly, could you please advise if this is the correct casino link https://www.playojo.com/?
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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3 years ago
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Hello .. I sent you an email. Hope it worked
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3 years ago
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Additional comments from the player:
"Hello..thank you for answering so quickly. Well, I think it's the right link.
The course of the game is not that easy because you have to enter each game individually. Unfortunately I don't know anymore what I played. Only found one. But if I haven't fallen in love, then you can see that I was playing on August 23rd.
LG Renate "
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3 years ago
Thank you very much, Renate, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Renate,
I looked at your complaint and will do my best to help you. I would like to invite PlayOJO Casino into this conversation. Casino, can you please specify what is the problem here?
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3 years ago
Translation
Hello Viliam,
I paid and won something too. Then my cell phone went off and when I turned it on again and wanted to continue playing, all of the money was suddenly gone.
Automatic translation:
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3 years ago
Dear Renate,
Casino has contacted me internally and they've stated that funds are in the account. Apparently, there are two PlayOJO accounts registered in the same household and you are logging into the wrong account - the account with zero funds. If you log into the correct account using the correct email address you will see your funds. The correct email address should be laura*******@gmx.de.
Their support should contact you and explain everything. Please, let me know when it happens and inform me about progress in your case.
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3 years ago
Translation
Hello .. but then I would not have been able to pay with my paysafe account
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3 years ago
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Hello Viliam,
Playojo got in touch with me. Thank you for taking care, otherwise I would probably have waited a long time for an answer. It was my daughter's account. I still don't understand how I was able to deposit with my paysafe account and I didn't save your data on my mobile phone, only mine. It still remains strange. many thanks for the help.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
