PlayOJO Casino - Player has experienced a technical glitch while playing.

STOLEN MONEY GLITCHED SLOT

I have had $14 stuck in a slot game due to a glitch. For more than a week now, no one over at playojo has been able to simply address my issue. I'm dumbfounded by what has happened.

I've spent over a week trying to get this sorted out, and I'm met with the same stupid empty answer asking for a session ID which does not exist because their game glitched. They ask for it, then close the chat and I'm left having to wait another 48 hours for a response.

Not only am have I lost my money due to a software/slot glitch, their customer support seems to be refusing to help, or ignoring my problem.

Dear alexwitiuk2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence and relevant communication along with your game history in Excel format to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear alexwitiuk2,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.