The player from Austria discovers an undisclosed win limit on their deposit bonus after winning and attempts to withdraw. The casino informs them that they can only withdraw five times the granted bonus, resulting in the withholding of 2/3 of their winnings. The player feels this condition was deliberately hidden.
PlayMojo Casino - Player's winnings are confiscated due to unclear bonus terms.
Amount: €1,400
PlayMojo Casino
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Case opened
Current status
Waiting for Casino Guru to reply
3d 7h 4m 35s
Case summary
4 days ago
Public
Public
5 days ago
Translation
I stumbled upon the site by chance and, of course, read through all the bonus conditions before depositing, as I like to test the casino with the welcome bonus. As in almost every casino, there is a win limit for a no deposit bonus, but there was NO mention of a win limit for deposit bonuses. So, I played with the bonus and won. I wanted to make a withdrawal and waited. After 3 days, I contacted the casino via email, and they informed me that I could only withdraw FIVE TIMES the granted bonus (100%). They withheld 2/3 of my winnings from me— the last 1/3 has also not been transferred yet. Honestly, I think it's outrageous not to disclose things like this (definitely DELIBERATELY) in the BONUS CONDITIONS. Is there anything that can be done besides warning other players?
Automatic translation:
Public
Public
4 days ago
Dear Chasiti,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayMojo Casino.
I went over the website's rules and I didn't spot any maximum withdrawal rules for the deposit bonuses either.
Please allow me to ask you a few questions, so I can better understand the situation.
- Did the casino cite any particular rules as a justification for its actions?
- Could you please provide any communication or other supporting evidence regarding the confiscation of your winnings to my email at tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
