PlayLive Casino - Player’s complaining about the overall casino experience.

3 complaints.

1: They have a loyalty reward that you get after playing for ages. Then you have to choose between 4 squares. I have never hit more than zero ..hhhaha

2 They have a 10% cashback on Mondays that cover the previous weeks net losses as long as you have played more than a K and some other rules. I met all the requirements and now for no.3

You get live chat and all the representative answers is to quote the rule this is the worst casino I have played at yet.

Dear Jaques,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Have you been specifically promised that a cashback bonus will be credited to you, or the privilege has been simply revoked and the promotion discontinued? Have you received cashback from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Jaques, for the forwarded emails. I understood that the cashback bonus is an automated system and if not all the requirements are met (please see below) it won't be granted.

• You deposited R1,000 or more for the past week.
• Your balance is less than R100 by Monday 09:59.
• You have no pending withdrawals.

Could you please send me screenshots of your cashier and bonus histories? Looking forward to hearing from you.

Dear Jaques,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.