The player from Germany has experienced a technical issue after which, a part of his active balance disappeared. We rejected the complaint because the player didn't respond to our messages and questions.
Playigo Casino - Part of player’s balance has disappeared.
Amount: €63.4
Playigo Casino
Safety Index:Fresh casinoSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
For me, this casino is absolutely bad. You get your bonus but it started with the first deposit that as soon as you win something you will be thrown out of the game. And when that happened after the 2 deposit and I wanted to log in again, my money from more than 60 euros at a time to less and less down to 43 euros without I had just played to try again or even to close the game switch. Then I tried the chat but there was nobody around 4pm !! Hhhhmmm weird. Then I tried to write a massage and without joke I can only write backwards.
I've never really experienced it soo. In any case, I would advise everyone not to register at PLAYIGO Casino. The casino are not trustworthy in my opinion.
Automatic translation:
Public
Public
4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any screenshots showing your active balance before you have experienced a technical glitch or, preferably, your game history. My email address is petronela.k@casino.guru. How much do you reckon should be disputed amount? Do I understand it correctly that €17 (€60 - €43 = €17) went missing after you have logged out and in again?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
