PlayFrank Casino - Player’s criticizing false advertisement of bonus.

Yet another abysmal casino that you promoted live chat not working as usual sent me a text I put in and got nothing these scum bags out the UK laws are a disgrace

Dear Stephen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I have checked the casino license, and this is what I found https://beta.gamblingcommission.gov.uk/public-register/business/detail/39483:

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Stephen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.