PlayFrank Casino Review

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised the player to wait at least 14 days for the withdrawal process to complete and to ensure all verification steps were finished. Despite multiple follow-ups, the player did not respond to our messages. Therefore, the complaint was rejected due to lack of response.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The issue was resolved as the player confirmed receiving a full refund. The complaint was marked as resolved in our system.

The player from Finland had self-excluded but continued playing and lost a total of €6588. The casino had required proof of self-exclusion, which the player had provided, but they had not received any response from the casino since. We had asked for further details to fully understand the situation, and had advised the player on how to request a new self-exclusion. Despite extending the response time, the player had failed to respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom requested a withdrawal. Unfortunately, the payment seemed to be delayed. We managed to contact the casino representative, and after some checks they confirmed that the withdrawal was finally processed and the money was paid to the player. We asked the player to confirm the status of their withdrawal request, but unfortunately they stopped responding therefore we were forced to reject the complaint.