The player from Australia won $900 after depositing $250 but finds their account disabled when trying to log in the next day. Despite contacting support, they receive vague responses about technical issues without clear reasons or timelines for account reinstatement.
Playfina Casino - Player’s account has been disabled.
Amount: A$900
Playfina Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Playfina Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
1d 3h 57m 9s
Case summary
6 days ago
Public
Public
1 week ago
used this site for the first time last night and won $900 after depositing $250. Logged out and thought I’d login today to withdraw. All of a sudden I got a messaged "player profile disabled". I contacted support for playfina and they said they had some technical issues and I should try again later, no eta on when it will fix. However, I noticed my friends logged in fine. So I contacted support again, now they said that I shouldn’t worry and it will be opened soon. They won’t tell me when or why it was disabled in the first place. Very concerning especially now that I can see other people have experienced the same ordeal. I’m asking support to escalate this now and I don’t know what else to do.
Public
Public
6 days ago
Dear shibzc,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playfina Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Is your account still disabled?
- Could you please share a screenshot of the error you received and share any recent communication with the casino when you attempt to resolve the issue with them?
- Share screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
shibzc has 1d 3h 57m 9s to reply
