PlayFast Casino - Player’s winnings haven’t been received yet.

Hi, i made my withdrawal request in the Playfastcasino at friday 17:02 bulgarian time, today 02.05 my withdrawal request is pending. Their chat-bot write me that they review withdraws in about 72 hours, i write to them, but they dont answer me when my withdraw request will be reviewed. My accont is verified and i have made over 5 deposits, my last deposit was 100 euro with skrill, and i want to withdraw with Skrill.

Dear radi19999992,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you Kristina, i will wait, i have e-mail from their support that is:

Dear Radoslav, 

Your account’s verification process has been successfully completed. You may now enjoy playing your favorite games on the best platforms! 

We always strive to provide a safe and secure environment for our customers. At our discretion, you might be asked to upload additional documents in the future, even if your account has been previously verified by our KYC department. 

Thank you for your patience and cooperation

I will wait from my withdraw, i will write you whats going on with my withdrawal request.

Hi, dear Kristina, today after 6 days waiting and so many chats with their awful support i received my money, this was the worst casino support service. I think you can close the case, nice day! 🙂

Dear radi19999992,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru